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Shipping & Returns

MDX Arms Shipping Policy

  • Primary Carriers: MDX Arms primarily ships via USPS. In some cases, FedEx or UPS may be used if the order is shipped directly from our vendors.

  • Carrier Selection: We determine the shipping provider based on the size, contents, and value of the order at our sole discretion.

  • Processing & Delivery Time:

    • Standard processing time: 3–5 business days (Standard Air Mail or Priority Mail).

    • During holidays, promotional sales, or following gun shows, shipping may take 7–10 business days.

  • Tracking Information:

    • A tracking number will be sent to your registered email once the shipping label is created.

    • You can also log in to your MDX Arms online account and view tracking details under Order History.

    • USPS tracking may not always update in real time and often only shows delivery confirmation. Even if there are no updates, your package is typically in transit.

  • Delivery Issues:

    • If you do not receive your order within 7-10 days of receiving your tracking number, please contact us.

  • Signature Requirements:

    • Depending on the value and type of product, a signature may be required upon delivery.

  • Shipping Coverage:

    • MDX Arms ships to all 50 U.S. states, including Alaska and Hawaii.

Tracking & Delivery Policy

  • Tracking Numbers:

    • MDX Arms provides a tracking number for every order once a shipping label has been created.

    • Tracking information is automatically emailed to the email address on file.

    • You can also view tracking information by logging into your MDX Arms account and checking your Order History.

    • If you do not receive a tracking number, please email us immediately.

  • Lost or Stolen Packages:

    • If your order shows as “Delivered” but you did not receive it, it may have been lost or stolen.

    • You must notify us via email immediately and include your order number and tracking number.

    • Claims must be reported within 15 days of the delivery date.

    • After 15 days from the delivery date, insurance becomes invalid and no claims can be processed.

  • Resolution:

    • For approved lost/stolen claims, MDX Arms can offer store credit or reshipment.

    • No refunds will be issued under any circumstances.

APO & International Shipping Policy

  • Shipping to APO/FPO/DPO Addresses
    MDX Arms does not ship to any APO, FPO, or DPO military addresses at this time.

  • International Shipping
    MDX Arms does not ship internationally. Orders can only be placed and shipped within the 50 U.S. states, including Alaska and Hawaii.

MDX Arms Returns Policy

Authorization Required

  • You must obtain prior authorization before returning any product.

  • Unauthorized returns will be refused and sent back at the customer’s expense.

Eligibility for Returns

  • Used items will not be accepted unless MDX Arms holds the warranty and there is a discrepancy with the product.

  • Newly manufactured items should be returned directly to the manufacturer for replacement to avoid voiding the warranty.

  • If the manufacturer is uncooperative, contact us — we will assist in holding them accountable and help facilitate the return.

Return Timeframe

  • All return requests must be made within 5 days of receiving your order.

  • Returns requested after 5 days will be refused unless special authorization is granted.

Damaged Shipments or Missing Items

  • Report damaged shipments or missing items within 4 business days of delivery.

  • Retain all packaging, invoices, and products and provide photos upon request.

  • If these requirements are met, we will reimburse you or send a replacement while awaiting carrier insurance funds.

  • Failure to follow these steps means reimbursement will only occur if and when the carrier approves the insurance claim.

Refunds & Fees

  • All authorized refunds are subject to a 15% restocking fee, unless waived due to an MDX Arms error.

  • Canceled orders that have not shipped will incur a 4% processing fee (to cover merchant processing costs).

  • Free shipping orders: Refunds will also be reduced by our original shipping cost.

  • Returns without all original accessories (e.g., magazines, tools) will not receive a full refund.

  • If the returned product passes inspection and is found to be satisfactory/as advertised, the refund may be reduced by up to 35%.

Order Cancellations

  • Orders are often processed within minutes to a few hours of being placed. Even without a shipping confirmation, cancellation may not be possible once the order is packed and stacked for shipment.

Final Notes

  • All returns are subject to inspection and testing at our facility.

  • Store credit or replacement may be issued for approved cases; cash refunds are not guaranteed unless specified above.

Special Notes & Restrictions

  • No Returns on Certain Products

    • Absolutely no returns are accepted for 80% lower receivers or tools.

  • Polymer80 Products

    • If you experience any issues with Polymer80 80% frames, trigger lower parts kits, or other Polymer80 products, please contact Polymer80 directly:

    • Due to the nature of Polymer80 products, MDX Arms does not stock or supply replacement parts for these items.

    • We can help facilitate communication with our Polymer80 representative to ensure your claim is being handled properly.

  • Free Shipping Insurance

    • Free shipping is only insured if your order value is $250 or more.

  • Signature Confirmation

    • Orders valued at $300 or more will automatically require signature confirmation.

    • For orders under $300, signature confirmation can be added for free if requested in the Order Comments box during checkout.

  • Stolen Packages

    • MDX Arms is not financially responsible for packages stolen after delivery at your home, workplace, or any other premises.

    • If theft is a concern, please request signature confirmation during checkout.

    • Insurance does not cover stolen packages after they have been marked “Delivered.”

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